ON THE RIGHT TRACK specializes in motivating and training organizations and associations with a unique expertise in efficiency and effectiveness. I am very confident that we can provide you with a realistic and informative session for your team, and make it fun at the same time.

We call it "Edutainment" (Education + Entertainment). Our trainers all have a solid content core, but it is delivered in a relaxed and humourous style. We like to say that we are allergic to lecture and will spend our time discussing the information in a very interactive environment. We find that this allows everyone to picture themselves in each situation and apply the information immediately because they completely understand the where, the why, and the how-to.

Because we have a philosophy about the high level of interaction we always involve the audience. Everyone likes to use humour, participation for everyone, and applicable situations and examples.

Glynis E. Devine led her sales team to be in the top 25 teams of 350 in Canada, for over 20 years. It is this experience that she draws upon to empower your employees with winning leadership, communications, and relationship strategies that put success within all your employees’ reach!

The ROI on training is results. Results are guaranteed when: the training includes tailored content that provides solutions to the participants’ needs, and when engaged participants quickly apply what they’ve learned.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your program will be custom designed and presented to meet your needs and comes with a full guarantee. Should you find yourself not satisfied with the program offered by ON THE RIGHT TRACK, please speak to Glynis immediately. She will ensure you are happy or you will receive your money back.

HALF DAY LOCAL RATES (Confidential):
* $3500 per half day
* One full year of email coaching is included for all attendees
* Subscription to weekly newsletter filled with tips, solutions, and ideas for all attendees
* Free four-part video series for all attendees
* Customization of workshops
* Personal certificate for all attendees (Often qualifies for CEUs)

Your effectiveness isn’t just about what you do and don't do during the day. It is about asking the right questions, developing rapport, credibility, assertiveness, asking (and getting) the sale, as well as effectively dealing with conflicts or challenging situations. We need to work smarter, not harder!

• Working smarter not harder
• Managing obstacles (both people and things)
• Communication tips mandatory for success
• The 7 Sins of Service (Are you guilty of the little things that drive your customers away?)
•Things that we do that contribute to "turning off the customer!" (You’ll be amazed at how often we are doing them and how many sales they may be costing you!)

• Customer Service & Sales Excellence
• 3 Elements of Customer Service (Identify your prime areas in needs of improvement)
• Develop a Customer-Friendly Attitude
• Techniques for building rapport with customers, on the phone, and in person
• The 5 Most Common Poor Listening Habits (I bet you are guilty of at least 3 of them!)

Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
International Association of Administrative Assistants IAAP
PIPSC
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Compaq Computers
Locheed Martin
March Networks
Nortel Networks
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
Glynis: www.linkedin.com/in/gmacdavid/
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame