ON THE RIGHT TRACK specializes in motivating and training organizations and associations with a unique expertise in efficiency and effectiveness. I am very confident that I can provide you with a realistic and informative session for your team, and make it fun at the same time.

I call it "Edutainment" (Education + Entertainment). I have a solid content core, but it is delivered in a relaxed and humourous style. I like to say that I am allergic to lecture and I will spend our time discussing the information in a very interactive environment. My experience has been that this allows everyone to picture themselves in each situation, and apply the information immediately because they completely understand the where, the why, and the how-to.

Because I have a philosophy about the high level of interaction I always involve the audience. I like to use humour, participation for everyone, and applicable situations and examples.

When you hire me you are getting a highly experienced speaker who has spoken in dozens of different countries and to literally tens of thousands of people. I do a lot of (current) training with Municipal government including: The Region of Niagara, The City of Kitchener, The City of Waterloo, The Region of Peel, The City of Nanaimo, The City of Fredericton, The City of Moncton, The City of Thunder Bay, The Region of York as well as others internationally and virtually.

In 2017 I was inducted into the Canadian Speaking Hall of Fame and earned my CSP (Certified Speaking Professional) in 2002. The CSP is the highest earned designation in the industry and the Hall of Fame speaks for itself. I am only one of two people worldwide who has earned their CSP, HoF and been awarded the peer recognition award, Spirit of CAPS.

I have eight books all focusing on workplace efficiency, and the ninth book is currently underway.

Insightful, humourous, educational, and even contagious ... words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

Rhonda is a Professional Speaker, Trainer, Author, and Consultant based in Ottawa ON and Fort Myers FL (depending on the weather of course). Rhonda is a well recognized and respected speaker and trainer within the administrative community.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your programs will be custom designed and presented to meet your needs and comes with a full guarantee. Should you find yourself not satisfied with the program offered by ON THE RIGHT TRACK, please speak to Rhonda immediately. She will ensure you are happy or you will receive your money back.

Ontario prices for full-day workshops for Municipalities (confidential rates):
* $4000 + HST for each full-day workshop
* You are able to include two half-day programs at the same rate (delivered the same day)
* Travel IS included in that price
* Full-colour workbooks for all attendees (maximum 25 attendees)
* One full year of email coaching is included for all attendees
* Certificates for all attendees
* Customization of workshops

Quality customer service is the key to keeping an organization running smoothly. Service excellence doesn’t just happen; it requires knowledge, planning, and a great deal of effort. This program addresses the science of quality customer service which is translated into a host of proven tools and techniques for effectively dealing with customers. They will enhance your ability to deal creatively and sensibly with the unique needs of your customers.

* Customer Service Excellent
* Managing Customer Perceptions
* Developing Rapport
* Communicating for Understanding
* Dealing with Difficult Customers
* Learning to Listen

Remember: When your customers are happy, everyone is happy!

* 3 Elements of Customer Service
* Developing a Customer-Friendly Attitude (making both internal and external customers happy)
* 10 Ways to Improve your Customer Service Strategy (without spending a dime!)
* Why Customers Complain, and What to do About It!
* Questions to Ask Your Customers to Ensure Satisfaction
* Easy Step-by-Step Process for Dealing with Angry or Frustrated Customers
* Increase your effectiveness, productivity, and satisfaction!

Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
International Association of Administrative Assistants IAAP
PIPSC
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Compaq Computers
Locheed Martin
March Networks
Nortel Networks
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame