ON THE RIGHT TRACK specializes in motivating and training organizations and associations with a unique expertise in efficiency and effectiveness within the administrative community. I am very confident that I can provide you with a realistic and informative session for your team, and make it fun at the same time.

I call it "Edutainment" (Education + Entertainment). I have a solid content core, but it is delivered in a relaxed and humourous style. I like to say that I am allergic to lecture and I will spend our time discussing the information in a very interactive environment. My experience has been that this allows everyone to picture themselves in each situation, and apply the information immediately because they completely understand the where, the why, and the how-to.

Because I have a philosophy about the high level of interaction I always involve the audience. I like to use humour, participation for everyone, and applicable situations and examples.

When you hire me you are getting a highly experienced speaker who has spoken in dozens of different countries and to literally tens of thousands of people. Some companies I have spoken to include: Bristol Myers, Sony, Mercedes Benz, The Canadian Olympic Association, The Bill & Melinda Gates Foundation and most of the Fortune 100 companies today.

In 2017 I was inducted into the Canadian Speaking Hall of Fame and earned my CSP (Certified Speaking Professional) in 2002. The CSP is the highest earned designation in the industry and the Hall of Fame speaks for itself. I am only one of two people worldwide who has earned their CSP, HoF and been awarded the peer recognition award, Spirit of CAPS.

I have eight books all focusing on workplace efficiency, and the ninth book is currently underway.

Insightful, humourous, educational, and even contagious ... words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

Rhonda is a Professional Speaker, Trainer, Author, and Consultant based in Ottawa ON and Fort Myers FL (depending on the weather of course). Rhonda is a well recognized and respected speaker and trainer within the administrative community.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your programs will be custom designed and presented to meet your needs and comes with a full guarantee. Should you find yourself not satisfied with the program offered by ON THE RIGHT TRACK, please speak to Rhonda immediately. She will ensure you are happy or you will receive your money back.


* $1000 each for 5 one-hour workshops (this represents a massive price discount)
* No maximum attendance

Artificial intelligence is taking over our lives. Ask Alexa to call a client or confirm your schedule for the day, and Alexa will do just that immediately. Ask her a question, give her a command, or just share a joke together, and she becomes your new best employee. Is Alexa stealing YOUR job?

Find out what skills are needed in this new paradigm. Find out what you need to do to become invaluable at your workplace. Don’t assume that what got you here will get you there.

- What skills are needed and what skills aren’t needed in the future? Keeping yourself current is imperative to surviving the AI Revolution
- What can you offer that AI cannot and how to maximize you!
- Making yourself invaluable

Are you set for the future? Are you sticking your head in the sand, or looking forward with optimism? This role is changing now faster than it has ever changed before (and that is saying a lot!). Be sure to find out why Rhonda thinks your future looks bright!

Author and management expert Ken Blanchard said, “The key to successful leadership today is influence, not authority.” As a strategic business partner, EAs are expected to make authoritative decisions and act as an influential leader both on behalf of their executive and the organization. By developing skills to professionally engage with executives throughout a business, EAs can increase their influence and be a voice to be heard and respected. This session is designed to improve the leadership capabilities and performance of high potential executive assistants.

* What is Influence, and how do I ensure I don't manipulate?
* Boost communication skills to create relationships
* Evaluate your impact - what is working (and why), and what isn't working (and why not!)
* Discover the science of influence
* Words - what words help you, and what words hurt you
* Find out how to think differently. Don't do what everyone else is doing
* Have a look in the mirror - do you see what I see?

Refine and expand the critical skills that make you better than good, they make you “Amazing.”

Finally, come to work because you want to and because you know you make a difference!

Achieve satisfaction at the end of the day because you know you excel in what you do – and others know it too! Be proud, stand tall and be confident in your ability to be an Amazing Assistant!

Here’s What You’ll Learn:

• How to communicate with confidence, credibility, and charisma – without being either pushy or a pushover
• The 15 vital interpersonal skills that amazing assistants need to master
• build and strengthen your “people” skills
• what you need to do to create the leadership qualities that make you stand out from the crowd
• develop the credibility you need to get things done without authority
• develop a winning combination of diplomacy and professionalism
• project a “take-charge” image that wins respect and recognition
• increase your effectiveness, productivity, and satisfaction!
 

The days of taking dictation, personal assistance for each boss, and using an old-fashioned typewriter ended in the 70s. The secretary is gone.

Times have changed, and we are now “Strategic Partners.” Working as a strategic partner requires a mind shift in terms of how we approach our profession. This workshop is going to pull back the curtain to see what is required to be a Strategic Partner. In open, honest, and transparent conversations, we will delve into:

- What does it mean to be a Strategic Partner? How is that different from Assistant?
- What attributes do I need to have and what do I need to improve?
- Communication skills, styles, and preferences. How will this impact my partnership and I do I flex my styles?
- Perform a SWOT analysis on what is working, and what isn’t (and set goals to mark improvements)

Face it, you didn’t study project management, yet you’re being asked to run small to medium-sized projects while you learn on your feet. Save yourself the frustration and mistakes of learning while you go by attending this program designed specifically for administrative professionals running projects as part of their job description.

Learning Objectives:
• What’s involved with project management from the admin perspective
• How to plan a project
• Understanding stakeholders, sponsors, leaders and clients
• Managing the different phases of project management
• Key skills of project management: vision, direction, technique, analysis and approach
• Project management dangers for admins - what to avoid (and why!)

Do you complain that you don’t have enough time? Do you seem to always get behind on your organizational work, but aren’t sure why? If you don’t identify it, you can’t fix it. Come to our workshop to find out where you are guilty and more importantly, where you can manage your time better to get the things done that you need to get done! This high interaction workshop will introduce you to practical techniques in helping you achieve better results through better time and workload management. You will learn how to organize your time more effectively and will be introduced to tools and perspectives to better manage your workload.

• Identifying time management challenges
• Discussing common time management mistakes
• Pinpointing time-wasters (and dozens of solutions to fix them!)
• Prioritizing a constantly changing workload
• Evaluating current time use (and misuse)
• Establishing priorities
• Best practices for 2020
• Real solutions for email, coworkers, telephone, and other challenges that eat your time

Dealing With Difficult People shows you the very crucial components to handling these difficult situations effectively. You’ll discover strategies and techniques you can use in any relationship, whether it’s at work or at home.

When you made the decision do what you do, you probably envisioned an environment in which everyone worked together – each person playing his or her essential part in working toward a common goal – in harmony. It probably didn’t occur to you that you might be dealing with unhappy people or dealing with potentially challenging and disruptive situations.
You may think you’ve tried before to figure out how best to deal with difficult people and challenging situations. Maybe you read some books. Maybe you tried talking to your difficult person under different circumstances. Maybe you even tried just smiling and looking the other way when a challenging situation came your way… only to find out that doesn’t work.

• 5 strategies for improving communication – so you can implement some early intervention techniques with your challenging situation and difficult person.
• How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations.
• What motivates the attitudes and behaviors of difficult people (knowledge is power for future interactions!).
• How to face life confidently, knowing you’re up to any challenge (stop dreading going to work).
• A step-by-step model to follow to make it easy.

Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
International Association of Administrative Assistants IAAP
PIPSC
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Compaq Computers
Locheed Martin
March Networks
Nortel Networks
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame