ON THE RIGHT TRACK specializes in motivating/ training organizations with a unique expertise in efficiency and effectiveness. I am very confident that I can provide you with a realistic and informative session for your attendees, and make it fun at the same time.

I call it "Edutainment" (Education + Entertainment). I have a solid content core, but it is delivered in a relaxed and humorous style. I like to say that I am allergic to lecture and I will spend our time discussing the information in a very interactive environment. I like to use humor, participation for everyone, and applicable situations and examples. My experience has been that this allows everyone to picture themselves in each situation, and apply the information immediately because they completely understand the where, the why, and the how-to.

When you hire me you are getting a highly experienced speaker who has spoken in dozens of different countries and to literally tens of thousands of people. Some companies I have spoken to include: Bristol Myers, Sony, Mercedes Benz, The Canadian Olympic Association, The Bill & Melinda Gates Foundation, and most of the Fortune 100 companies today.

In 2017 I was inducted into the Canadian Speaking Hall of Fame and earned my CSP (Certified Speaking Professional) in 2002. The CSP is the highest earned designation in the industry and the Hall of Fame speaks for itself. Just this month, I was awarded the Global Speaking Fellow, which indicates I have a (current) international business. I am the only speaker/trainer worldwide who has earned their CSP, HoF, GSF and been awarded the peer recognition award, Spirit of CAPS.

I have eight books all focusing on workplace efficiency, and the ninth book is currently underway.

Insightful, humourous, educational, and even contagious ... words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

Rhonda is a Professional Speaker, Trainer, Author, and Consultant based in Ottawa ON and Fort Myers FL (depending on the weather of course). Rhonda is a well recognized and respected speaker and trainer internationally.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your programs will be custom designed and presented to meet your needs and comes with a full guarantee. Should you find yourself not satisfied with the program offered by ON THE RIGHT TRACK, please speak to Rhonda immediately. She will ensure you are happy or you will receive your money back.

* $3500 for one 60 minute workshop (delivered twice)
* $1500 for each additional workshop for Rhonda (spread out over the entire event - delivered twice)
* $4000 for Pre-Conference workshop (3-4 hours)
Example: Pre Conference (Minute Taking) + Invisibile Influence (delivered twice) + Project Management (delivered twice) + The Amazing Assistant (delivered twice) = $9500 (three days of content for you)

* Travel is not included in that price
* One full year of email coaching is included for all attendees
* Subscription to weekly newsletter (optional)
* Customization of workshops

Does the thought of taking minutes cause your heart to sink? Do you ever read minutes for a meeting that you attended and the recorder didn’t record what actually happened? Or do you have people in your office that want the Minutes to record what they meant to say, not what they actually said? Minute Taking is one of those skills very few people have ever learned to do properly. Here is your chance to shine!

In group discussion, with activities, we will discuss:

* What should Minutes contain? (and why)
* What should they NOT contain? (and why not)
* Roles of the Minute Taker and the legalities entailed
* The importance of accurate Minutes (protect your company, don’t throw it under the bus with your notes!)
* Avoid the “Bob said” “Mary said” challenge
* What is going to matter after the meeting? Get rid of extraneous details and conversation

When you leave at the end of the workshop, you will leave with skills that will allow you to take accurate minutes immediately! Your confidence will be higher, your skills will be current and up to date, and you will have a handy reference tool (that you won’t find in any bookstore!). Give yourself the boost to do a difficult job right, and to actually enjoy doing it!

Refine and expand the critical skills that make you better than good,
they make you “Amazing.”
Finally, come to work because you want to and
because you know you make a difference!
Achieve satisfaction at the end of the day because you know you excel
in what you do – and others know it too!
Be proud, stand tall and be confident in your ability to be an Amazing Assistant!

• How to communicate with confidence, credibility, and charisma
without being either pushy or a pushover
• The 15 vital interpersonal skills that amazing assistants need to master
• build and strengthen your “people” skills
• what you need to do to create the leadership qualities that make you stand out
from the crowd
• develop the credibility you need to get things done without authority
• develop a winning combination of diplomacy and professionalism
• project a “take-charge” image that wins respect and recognition
• increase your effectiveness, productivity, and satisfaction!

Assistants are no stranger to juggling multiple projects, priorities, nor bosses. Because this is a natural talent, many assistants are running or assisting projects as part of their daily tasks.

You’ll learn to influence, inform, and manage projects through the use of real-life examples. By looking at project management through the admin lens, you’ll realize how many skills you have that you can instantly use. Take away the fear, and replace it with excitement and energy.

Suzannah works with business professionals who want to position themselves as leaders by delivering high-impact presentations.

Through her workshops, Suzannah teaches both new and experienced speakers a unique process to create and deliver focused, engaging presentations, allowing them to stand up in front of audiences with confidence and clarity, build their visibility and reputation, and get the results they want.

Is this really how you imagined your job would be?

When you made the decision to become an admin professional, you probably envisioned playing a certain role in keeping an office, a department or even an entire company running smoothly. You probably envisioned an office in which everyone worked together – each person playing his or her essential part in working toward a common goal – in harmony.

But then, you realized that as a member of an office staff comprising a variety of personalities, you deal with difficult people – daily. And you realized that these interactions can turn a dream job into a nightmare.

You are about to discover a system it has taken me years to develop – and you’re about to gain all the information you need to create the work environment you REALLY want so that you can get back to orchestrating that seamless office symphony!

Here's What You'll Learn:

• 5 strategies for improving communication with difficult people – so you can end your frustration!
• How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations.
• How these strategies will improve your reputation as a professional and reduce your stress.
• What motivates the attitudes and behaviors of difficult people (knowledge is power for future interactions!).
• Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you).
• How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem).

Your job requires you to influence people just about all of the time. Whether you are in a supervisory position or not, you need to gain support, inspire others, work well with others, get things done without support and improve your relationships.

Whatever form it takes, being an excellent influencer makes your job easier. We all want to have influence with the people we work with but are unwilling to be manipulated, or be a manipulator. Invisible Influence explores the science of influence – by maximizing our own personal strengths. You won’t manipulate anyone, but instead recognize what your invisible influences are, and maximize their power.

There are many ways to influence others – and it isn’t about right or wrong – it is about being aware of the impact you have when communicating. Invisible Influence skills require a healthy combination of interpersonal, communication, and assertiveness techniques. It is about adapting and modifying your personal style when you become aware of the effect you are having on other people, while still being true to yourself. Behavior and attitude change are what’s important, not changing who you are or how you feel and think.

You will learn:

* What is Invisible Influence?
* Boost communication skills both at work and in your personal life
* Assumptions and impact
* Evaluate your impact on others
* Improving your ability to influence others
* Understanding rules and conventions
* Speaking your mind without offending
* Finding out how others see you
* Verbal and non-verbal communication

Let’s face it – times change. Fashion changes, music changes, and language changes. If this weren’t true, we could all be speaking the same way Shakespeare did (which makes me glad that language changes).

If language changes, so must our writing styles. Just because it was “right” when you were a kid doesn’t mean that same writing or grammar rule is still right. Grammar and business writing is evolving as well, and if we are professionals, we must evolve with it.

This one-hour session is going to bring your writing skills up to 2020 standards.

* How to create polished business documents
* Avoiding run-on sentences, comma splices, and transitions
* Watching the hot spots and how to avoid them
* Grammar refresh (honestly this won’t be painful!)
* Red flags to watch for (lie or lay, bi-weekly or semi-weekly)
* Easy memory tricks to help you (remember I before E except after C?)

The danger of not keeping your skills up to date is your reputation. You can fix that in just one hour!

Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
International Association of Administrative Assistants IAAP
PIPSC
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Compaq Computers
Locheed Martin
March Networks
Nortel Networks
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame