ON THE RIGHT TRACK specializes in motivating/ training organizations with a unique expertise in efficiency and effectiveness within the administrative community. I am very confident that I can provide you with a realistic and informative session for your attendees, and make it fun at the same time.

I call it "Edutainment" (Education + Entertainment). I have a solid content core, but it is delivered in a relaxed and humourous style. I like to say that I am allergic to lecture and I will spend our time discussing the information in a very interactive environment. I like to use humour, participation for everyone, and applicable situations and examples. My experience has been that this allows everyone to picture themselves in each situation, and apply the information immediately because they completely understand the where, the why, and the how-to.

When you hire me you are getting a highly experienced speaker who has spoken in dozens of different countries and to literally tens of thousands of people. Some companies I have spoken to include: Bristol Myers, Sony, Mercedes Benz, The Canadian Olympic Association, The Bill & Melinda Gates Foundation, and most of the Fortune 100 companies today. I have spoken to many Universities across Canada and beyond.

In 2017 I was inducted into the Canadian Speaking Hall of Fame and earned my CSP (Certified Speaking Professional) in 2002. The CSP is the highest earned designation in the industry and the Hall of Fame speaks for itself. In 2019, I was awarded the Global Speaking Fellow, which indicates I have a (current) international business. I am the only speaker/trainer worldwide who has earned their CSP, HoF, GSF and been awarded the peer recognition award, Spirit of CAPS.

I have eight books all focusing on workplace efficiency, and the ninth book is currently underway.

Insightful, humourous, educational, and even contagious ... words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

Rhonda is a Professional Speaker, Trainer, Author, and Consultant based in Ottawa ON and Fort Myers FL (depending on the weather of course). Rhonda is a well recognized and respected speaker and trainer internationally.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your programs will be custom designed and presented to meet your needs and comes with a full guarantee. Should you find yourself not satisfied with the program offered by ON THE RIGHT TRACK, please speak to Rhonda immediately. She will ensure you are happy or you will receive your money back.

* $3500 for one three-hour workshop
* $5000 for two three-hour workshops (same day not necessary)
* NO TRAVEL (I live in Ottawa!)
* One full year of email coaching is included for all attendees
* Subscription to weekly newsletter (optional)
* Customization of workshops
* Option to purchase Rhonda's latest bestseller "Alexa is Stealing Your Job" for only $10 each ($20 book, available online as well as at Chapters/Indigo across Canada)

Refine and expand the critical skills that make you better than good,
they make you “Amazing.”
Finally, come to work because you want to and
because you know you make a difference!
Achieve satisfaction at the end of the day because you know you excel
in what you do – and others know it too!
Be proud, stand tall and be confident in your ability to be an Amazing Assistant!

• How to communicate with confidence, credibility, and charisma
without being either pushy or a pushover
• The 15 vital interpersonal skills that amazing assistants need to master
• Build and strengthen your “people” skills
• Create the leadership qualities that make you stand out from the crowd
• Develop the credibility you need to get things done without authority
• Develop a winning combination of diplomacy and professionalism
• Project a “take-charge” image that wins respect and recognition
• Increase your effectiveness, productivity, and satisfaction!

Face it, you didn’t study project management, yet you’re being asked to run small to medium-sized projects while you learn on your feet. Save yourself the frustration and mistakes of learning while you go by attending this program designed specifically for Executive Assistants running projects as part of their job description.

This workshop provides a unique and simplified look at the field of project management and demonstrates many skills that can be used immediately. You’ll learn practical, proven techniques for running any project thrown your way.

• What’s involved in project management
• Understanding stakeholders, sponsors, leaders, and clients
• Managing the different phases of project management
• Key skills of project management: vision, direction, technique, analysis, and approach
• The project management life cycle
• Communicating the good, the bad and the ugly of your project updates
• Managing “mission creep”
• Tips and tools for project management

Is this really how you imagined your job would be?

When you made the decision to become an admin professional, you probably envisioned playing a certain role in keeping an office, a department or even an entire company running smoothly. You probably envisioned an office in which everyone worked together – each person playing his or her essential part in working toward a common goal – in harmony.

But then, you realized that as a member of an office staff comprising a variety of personalities, you deal with difficult people – daily. And you realized that these interactions can turn a dream job into a nightmare.

You are about to discover a system it has taken me years to develop – and you’re about to gain all the information you need to create the work environment you REALLY want so that you can get back to orchestrating that seamless office symphony!

Here's What You'll Learn:

• 5 strategies for improving communication with difficult people – so you can end your frustration!
• How to diffuse people who are angry, upset or just plain rude, and how to calm tense situations.
• How these strategies will improve your reputation as a professional and reduce your stress.
• What motivates the attitudes and behaviors of difficult people (knowledge is power for future interactions!).
• Techniques for giving feedback to difficult people to help correct or even improve their behavior (make it easy for you).
• How to face life confidently, knowing you’re up to any challenge (stop getting kicked around and increase your self-esteem).

The days of taking dictation, personal assistance for each boss, and using an old-fashioned typewriter ended in the 70s. The secretary is gone. From secretary, we moved to administrative assistant, executive assistant, personal assistant, and roles in which we were supporting professionals. We supported departments, executives, and operations. We ensured that business moved forward by taking care of the little details that no one noticed such as scheduling, travel, expenses, and generally made life a lot easier for others.

And now, times have changed, and we are now “Strategic Partners.” We no longer support the function of the business or the executive. We work in conjunction with the department, the executive, or the business. We are autonomous. And we are far more visible than we have ever been in the past. We are no longer invisible (or we should not be invisible); we are very much a part of the success of the department, executive, or company.

Working as a strategic partner requires a mind shift in terms of how we approach our profession.

You will learn:

* What does it mean to be a Strategic Partner? How is that different from Assistant?
* What attributes do I need to have and what do I need to improve?
* Communication skills, styles, and preferences. How will this impact my partnership and how I flex my styles?
* Perform a SWOT analysis on what is working, and what isn’t (and set goals to mark improvements)
* Understanding attitudes and behaviours and dealing with different perceptions

Develop the leadership qualities you need and discover how to demonstrate them daily.

This workshop will open your eyes to your new future and successes! Come ready to share, to learn, and above all, move into the future!

Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
International Association of Administrative Assistants IAAP
PIPSC
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Compaq Computers
Locheed Martin
March Networks
Nortel Networks
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame