ON THE RIGHT TRACK specializes in motivating and training organizations and associations with a unique expertise in efficiency and effectiveness. I am very confident that I can provide you with a realistic and informative session for your team and make it fun at the same time.

I call it "Edutainment" (Education + Entertainment). I have a solid content core, but it is delivered in a relaxed and humourous style. I like to say that I am allergic to lecture and I will spend our time discussing the information in a very interactive environment. My experience has been that this allows everyone to picture themselves in each situation and apply the information immediately because they completely understand the where, the why, and the how-to.

Because I have a philosophy about a high level of interaction, I always involve the audience. I like to use humor, participation for everyone, and applicable situations and examples.

When you hire me you are getting a highly experienced speaker who has spoken in dozens of different countries and to literally tens of thousands of people. I do a lot of (current) training with Municipal government including: The Region of Niagara, The City of Kitchener, The City of Waterloo, The Region of Peel, The City of Nanaimo, The City of Fredericton, The City of Moncton, The City of Thunder Bay, The Region of York as well as others internationally.

In 2017 I was inducted into the Canadian Speaking Hall of Fame, earned my GSF (Global Speaking Fellow) in 2019 (meaning I have a truly international business), and earned my CSP (Certified Speaking Professional) in 2002. Along with the peer recognition award, Spirit of CAPS (Canadian Association of Professional Speakers), I am the only speaker in the entire world to have earned those four designations. I am a tried and true reliable option for your training.

I have eight books all focusing on workplace efficiency, and the ninth book is currently underway.

Insightful, humourous, educational, and even contagious ... words that are often used to describe Rhonda. A speaker with the uncanny ability to look at the normal and see something quite different.

Rhonda is a Professional Speaker, Trainer, Author, and Consultant based in Ottawa ON, and Fort Myers FL (depending on the weather of course). Rhonda is a well-recognized and respected speaker and trainer within the HR community.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your programs will be custom designed and presented to meet your needs and come with a full guarantee.

Confidential REDUCED rates as per our conversation:

I tried to make this work for your quoted $75 per person, and this is what I could make work:
* Three-hour sessions for all attendees (9-12, 1-4)
* Eight total sessions January 30 - February 2
* My regular charge for this is $249 per person, but I can implement a daily fee to help of $7500 all-inclusive (includes all full-color workbooks, my travel, and expenses, etc. No hidden fees)
* Total cost $30,000

OR, if you prefer, I can do your four-hour requested workshop, spread over five days, for $100 per person all-inclusive.

* Customization of workshops in all options chosen
* Maximum 45 per class

This does represent a significant discount. The hope that I can continue to offer other training within the organization would be greatly appreciated. With volume comes flexibility :-)

• Customer Service Excellence - what that means for internal and external customers
• Types of Challenging Customers - and what to do about it
• Top Ten Tips for Dealing with Difficult Customers (both internal and external)
• 5 Types of Complaints (and how to avoid turning complaints into difficult customers)
• Language/Communication Tips: Strategies to improve communication by knowing what to say and what not to say
• Overcoming Objections: an easy process that works!
• Dealing with Legitimate Complaints: handling the situation when we have messed up!
• 5 Techniques to Calm Angry Customers; HINT: Don't say "Calm Down!"

Remember: When your customers are happy, everyone is happy!

The ability to communicate effectively in the workplace has become a basic skill in today’s environment. As the workplace becomes more stressful there seem to be more difficult people to deal with, both internally and externally. Challenging customers are everywhere!

In this program, you will learn how to work in more challenging environments by expanding your communication skills with all types of people that you encounter. Whether you have to handle a client who shouts at you for doing your job or a team member who takes credit for your ideas, this unique workshop will show you ways to stop falling victim to those difficult people who love to make life miserable for the rest of us!

Amazon
Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
Chevron
Coachella Valley School District
Cox Communication
Interpol
Jacobs
KPMG
Locheed Martin
Phillips Morris
Phillips 66
Prudential
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
American Bus Association
Astra Zeneca
Baker Boyer Bank
Baltimore Schools
Barrington Police Department
California Hospital Council
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Barrie/Burlington/Fredericton/Mississauga/Moncton/Thunder Bay/Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Alameda County
Region of Niagara
Region of Halton
Region of York
Locheed Martin
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF
Certified Speaking Professional
Hall of Fame