ON THE RIGHT TRACK specializes in motivating and training organizations and associations with a unique expertise in efficiency and effectiveness. I am very confident that we can provide you with a realistic and informative session for your team and make it fun at the same time.

We call it "Edutainment" (Education + Entertainment). All our trainers have a solid content core, but it is delivered in a relaxed and humourous style. We like to say that we are allergic to lectures and will spend our time discussing the information in a very interactive environment. My experience has been that this allows everyone to picture themselves in each situation and apply the information immediately because they completely understand the where, the why, and the how-to.

Because I have a philosophy about a high level of interaction, our entire team always involves the audience. Using humour, participation for everyone, and applicable situations and examples makes the workshop more effective.

Bob Parker (your proposed trainer) has been working with ON THE RIGHT TRACK for over ten years. He has a proven track record of making our clients happy and educated. Check out his bio and video in the attached pages.

The workshops are professionally designed and we spend time in advance of the workshop discussing the audience, the goals, and the content. The attendees will say to themselves, "I think he has worked here before" as we get down to the real issues (without using any real examples). The audience feels safe, heard, and confident to implement their new skills.

And, after the day of training, the day isn't done. Any of the participants can contact Rhonda or Bob for one-on-one private coaching. We will coach and/or mentor to ensure each participant has an action plan that works for their situation. It is confidential and highly effective. All included in the price!

Bob delivers front-line leadership training to many of the company’s larger projects, sharing his insights from 30 years as a trainer and facilitator. He taught the Front Line Leadership Certificate Program at Fanshawe College and has served clients throughout North America.

He earned his Certified Speaking Professional Designation (CSP) in 2013 through the Canadian Association of Professional Speakers, where he also served as its National President. In 2001, he developed his signature program, “The Pit Crew Challenge”, an experiential learning program that teaches high-performing cultures using the metaphor of race-car pit crews.

ON THE RIGHT TRACK is a training and consulting company that motivates and trains organizations with a unique specialization in efficiency and effectiveness. Rhonda is a "People Power" expert. We help professionals thrive in the workplace using proven tools and strategies.

For over 25 years Rhonda has been working with organizations worldwide. She is an award-winning speaker and consultant respected for her solutions-based approach.

Your program will be custom-designed and presented to meet your needs and come with a full guarantee.

2023 In-Person Rates:
* 60 minute workshop $3500
* 2-hour workshop $4500
* 3-hour workshop $5500
Includes all Travel, workbooks, certificates, participant materials etc.

** This includes all customization and adjusting for situations pertaining to your attendees
** ALL attendees will receive one-year free coaching/mentoring from Bob on any situations they need guidance with (to help solidify the learning)
** Certificates provided for all attendees
** Full-colour workbooks provided for all attendees

The more time which is allotted to the workshop allows for more interaction, more discussion, and more absorption of materials. The three-hour workshop is the recommended option.

Here's What You'll Learn:
- 10 tips for handling difficult conversations so you are prepared and confident
- Handling your emotions (and the emotions of the other person)
- Strategies for maintaining your composure while defusing angry people
- Danger zones to keep your eyes on (don’t fall into these common traps)
- 5 strategies for improving communication and alleviating tension within day-to-day interactions
- What to say, how to say it, when to say it, all the while being in complete control of yourself
- Control, confidence, and composure in the most highly charged situations!
- Prepare yourself to say what you should say (and take the professional path, not the emotional one)
- A step-by-step model to follow to make it easy every time!

Learn to deliver those difficult conversations in a professional, respectful, and successful manner.

Having difficult conversations isn’t fun for anyone. Telling someone they don’t smell nice, saying no to a client (or challenging them!), or having to tell someone their request is unreasonable is something that no one looks forward to doing. We feel anxious and uncomfortable at a time when we need the conversation to go well!

Yet, our roles demand that we know how, and are willing to have those difficult conversations and they need to work!

This session will show you how. You’ll be given an easy, and fun, framework to keep you professional and focused so you know exactly how to have those
Difficult Conversations.

Amazon
Association of Administrative Assistants AAA
Association of Legal Administrators
Canadian Health Records Association
Canadian Olympic Association
Canadian Payroll Association
Chevron
Coachella Valley School District
Cox Communication
Interpol
Jacobs
KPMG
Locheed Martin
Phillips Morris
Phillips 66
Prudential
Women in Rural Economic Development
Deloitte & Touche
Algonquin College
Carleton University
Durham College
George Brown College
Humber College
Keyano College
NAIT & SAIT
Ottawa Carleton District School Board
Queen's University
Schulick School of Business
Sprott School of Business
University of Ontario
University of Toronto
York University

Agriculture Canada & Agri Food Canada
American Bus Association
Astra Zeneca
Baker Boyer Bank
Baltimore Schools
Barrington Police Department
California Hospital Council
Canada Customs & Revenue Agency
Canada Deposit Insurance
Canada Post
Canadian Blood Services
Canadian Forces Base Greenwood/Kingston/Petawawa
Canadian Mortgage and Housing Corporation
Canadian Forces Personal Support Agency (at all bases)
Citizenship & Immigration
City of Barrie/Burlington/Fredericton/Mississauga/Moncton/Thunder Bay/Kitchener/Windsor/Ottawa/Toronto/
Waterloo/Nanaimo/Fort Frances/Sudbury++
Correctional Services of Canada
Department of National Defence
Department of Justice
Environment Canada
Health Canada
Military Family Resource Centre MFRC
Ministry of Community & Social Services
Ministry of Education
Ministry of Health and Long-Term Care
Ministry of Oceans and Fisheries
Office of the Auditor General
Ontario Ministry of Transportation

Alameda County
Region of Niagara
Region of Halton
Region of York
Locheed Martin
Telesat Canada
Time iCR
Williams Communications Solutions
World Heart Corporation
Hershey Canada
Platex LMT
Proctor & Gamble
Beauticians Supply
CANEX
Fabricland
McChesney Lumber Division
St.Lawrence Chemical
Bell Canada
Care Canada
Children's Aid Society
Encana Corporation
Osler, Hoskin & Harcourt
Tridel Corporation
Baycrest Centre
Community Care Access Centre (multiple locations)
DuPont Pharmaceuticals
Ministry of Health and Long Term Care
Society of Obstetricians and Gynaecologists of Canada
Teva Neuro Science

Call: Rhonda 1-877-213-8608 x101
Email: Rhonda@on-the-right-track.com

www.on-the-right-track.com
www.DealingWithDifficultPeople.ORG

Linked In: www.LinkedIn.com/in/rhondascharf
(Many online testimonials)

Rhonda Scharf, CSP, HoF, Global Speaking Fellow
Certified Speaking Professional
Hall of Fame