Interviews
Cultures & Communication
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Nati from
Colombia
I interviewed a woman who emigrated to Finland from Colombia. She met her Finnish husband while in Paris as an exchange student just like he was when she was completing her first bachelor’s degree in business. I met her when she was working on her second business degree. The married couple has been together for more than ten years and have two young daughters. Usually she travels back to Colombia once a year for a month or so to spend time with her parents in the city of Carthagena on the coast of the Caribbean Sea. It makes for a splendid place with a lot of color and people are commonly rather poor but merry. The differences are stark even within the country as I made friends with another person from Colombia during the same degree program in Haaga-Helia but she was from Bogota: the capital city. Bogota has colder climate, the skin even is distinguishably paler, and the people are more reserved.
Nati said that as she left her native country rather young, still a student, she has never worked in Colombia. She did have in mind the idea that hierarchy is looser in Finnish companies than in Colombia. Also, she noted that unlike in Colombia Finns are very punctual. Colombia is a Latin American country with more of the “mañana, mañana” -ideology. When I worked in a team together with Nati and other international students I used to correct for this bias by telling that the meeting or event would start earlier than the actual timing. This way I could manage to get the people from non-punctual cultures to come on time.
Nati revealed that in her opinion Finns as people take a long time before trusting anyone new. However, once the trust is gained it is for life. A common curious feature many Finns share in Nati’s opinion is the idea of spending free time at a summer cottage in the middle of nowhere without any modern amenities. I share her wonder at this: to use limited leisure time in a work camp without running water, electricity, or any nice things and only a million chores to do; such is insanity!
In regards the corporate world Finland is relaxed in the attitudes towards superiors. Managers are very approachable according to Nati and are usually called by their first name. So no fancy formalities like they would require in Colombia. This applies to both oral and written communication which are formal in Colombia and informal in Finland. She has since moved on to working in Stockholm but she says that the corporate cultures are very similar - only that the Swedes have even less hierarchy! Moving to Colombia seems rather distant despite many relatives still living there and though Nati’s family is very well off. As a child she had personal coaches for swimming and tennis, and her parents live in the same luxurious apartment complex where a famous former Formula 1 driver lives.
Anna from Germany
Anna came to Finland for family reasons (i.e. she fell in love with a Finnish boy - now her husband), but it was also important to her to finish her business studies. Therefore she at first participated in student exchange and then took part in the entrance examination at Haaga-Helia during the exchange year. As she succeeded in the examination, she was allowed to continue studies in Finland and graduated in 2009. Since then she has been working in different companies.
She completed high school in her native Germany and started higher studies there as well. She completed studies at Haaga-Helia University of Applied Sciences in Helsinki and graduated as a bachelor in International Business in 2009. Due to lacking Finnish language skills she had problems finding a job matching her level of education after graduation. This is a rather common problem for many new graduates.She therefore worked in restaurants for two years. With increasing language skills she could get higher responsibility and finally got an office job in the year 2011. Since then she has been working as freight forwarder in the air import department of an international logistics company, right now on maternity leave.
One significant difference coming to Anna’s mind between Germany and Finland was that once you have a higher education degree in Germany, it is easier to get a job with good pay. In Finland it is more difficult to get a job with good pay or a higher salary in general. There is also a difference in communication. It is more hierarchical and formal in Germany. Otherwise she cannot mention other significant differences. This probably is, because she has more experience from working life in Finland than Germany. Also (working) culture differences between Finland and Germany are not that big in Anna’s opinion. Though one more variation came to her mind: Germans are said to be punctual, however Finnish people are even more strict when it comes to the aspect of time. People are "over-punctual" in Finland.
Anna listed some habits she thinks are a bit odd in Finland:
● Some people tend to stick to given rules/working models too strictly. In her opinion, sometimes it would be good to question rules more, newly discuss matters and to find new best practices.
● Mono- vs multitasking: More people seem to be monotasking here. Often they do not understand how challenges of multitasking can motivate others and that multitasking is not a synonym for disorganization.
● Having lunch at 10:30!
● One has to bring a birthday cake when having birthday her-/himself. In her home country, the one having birthday receives the cake from colleagues/friends.
Management style is said to be more democratic in Finland. However, by now Anna has got the impression that this is true for smaller companies and decisions at lower level, only. Regarding smaller companies: Anna has experienced that employees have a bigger say in Finland. Opinions are asked, influence in decision making is possible. In contrast she has experienced and observed more autocratic /patriarchal management style in small German companies. Regarding big companies: her current employer is a large international company and management style is rather autocratic, at least when it comes to big decisions. Employees might be asked for their opinion and/or have some influence when it comes to less important decisions for example within the department.
At Anna’s current place of work the communication between colleagues and with clients is not very formal. This is true for the branch office in Finland and for dealing with Finnish clients.
However, when it comes to international communication between different branch offices or communication with international clients, the language used is more formal. Hence only communication Finland-wide is not as formal as in her home country Germany. When it comes to international communication/matters, there is no difference in the use of language. Finns know to switch to more formal mode when necessary.
In general Anna feels she is not too bound to any country and could imagine moving somewhere else for work purposes. However, for now she is satisfied to work in Finland and probably will do so for the next years. She is comfortable with the working culture. It would also feel wrong to leave Finland now, because it took quite an effort to study the language and to get a better job.
Cultural theories
According to Hofstede (2010) there are various dimensions on which cultures can be assessed:
Power distance:
High scorers want more hierarchy; low scorers want balanced distribution of power
Individualism vs. collectivism:
Individualists “I”; collectivists “we”
Masculinity vs. femininity:
Masculine ones value competitiveness and macho culture; feminine ones are geared towards consensus and softer values
Uncertainty avoidance:
High scorers inelastic belief systems and no tolerance of odd behavior; low scorers practice > principles
Long term orientation vs. short term normative orientation:
High scorers have more pragmatic view of the world; low scorers treasure age old traditions & dislike changes in the makeup of the society
Indulgence vs. restraint:
Indulgence free satisfaction of natural human drives; restrained societies have tighter norms for natural human drives
Now, let us try placing Finland, Germany, and Colombia on these dimensions. These are only my placings and certainly individuals within each country have more differences.
Power distance: from the highest score to the lowest are Colombia, Germany, Finland
Individualism vs. collectivism: from the most individualistic to the most collectivistic are Finland, Germany, Colombia
Masculinity vs. femininity: from the most masculine to the most feminine are Colombia, Germany, Finland
Uncertainty avoidance: from the most avoidant to the least Colombia, Germany, Finland
Long term orientation vs. short term normative orientation: from the longer term to the shorter term are Finland, Germany, Colombia
Indulgence vs. restraint: from the most indulgent to the most restrained are Finland, Germany, Colombia
Germany receives all the positions in the middle because it is rather in between these two other outliers. Germany indeed is both Catholic like Colombia and Protestant like Finland making it a mix of both. Anna said it well in her interview that whereas Germans are punctual, the Finns are overdoing it. And then Colombians are not really known for their punctuality.
For comparison, below are the charts from Geert Hofstede’s website of these three countries. It is interesting that Hofstede does not see the situation similarly as I have penned down there. I made a small table containing both of our answers:
Table 1: Hofstede vs. Korhonen
It is rather refreshing to see that Germany is ranked as the most masculine out of these three but then again we are to keep in mind that Germans, whilst not the most macho nation of them all, are very competitive and it is important to keep in mind more than one of the definitions linked to the dimensions.
Fig. 1 Colombia on cultural dimensions
Fig. 2 Germany on cultural dimensions
Fig. 3 Finland on cultural dimensions
References:
Geert Hofstede, Gert Jan Hofstede, Michael Minkov, Cultures and Organizations: Software of the Mind. Revised and Expanded 3rd Edition. New York: McGraw-Hill USA, 2010.
Geert Hofstede, Culture’s Consequences: Comparing Values, Behaviors, Institutions, and Organizations Across Nations. Second Edition, Thousand Oaks CA: Sage Publications, 2001.
Unpublished:
Interview with Natalia Heini, 28 Jan 2016.
Interview with Anna Juka, 3 Feb 2016.
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